Policies, processes & contracts

We have a range of policies supporting our Higher Education community. Some can be viewed below, and we plan to publish more online soon.

Contact admissions@dartington.org if you have a specific enquiry.

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Appeals Procedure

The University of Plymouth and Dartington value fairness and work hard to ensure the best outcomes for our students.

If students are dissatisfied with a decision made by the University that affects their academic progress, the right to an award, or a non-academic decision, they may be able to appeal the decision through the appeals procedure.

Before students engage with the appeals procedure, it is important to have a thorough understanding of the relevant procedure under which the decision they are appealing against was made.

Students can submit an appeal against:

  • a decision of an Award Assessment Board
  • an extenuating circumstances decision
  • a decision/penalty applied by an Assessment Offences/Research Misconduct Panel a decision taken as part of the Study and Wellbeing Review Policy and Procedure.
  • a decision taken as part of the Student Code of Conduct and Disciplinary Procedure a decision taken by a Fitness to Practise Committee.

Please find the Appeals Procedure here >

Dartington trust student contract
Extenuating Circumstances Policy and Procedures

During your studies there may be times where you experience situations that have an impact on your ability to attend or complete your assessments at the usual time, are outside of your control, or that you could not reasonably have predicted.

These are known as extenuating circumstances. You can read more about extenuating circumstances, including the Extenuating Circumstances Policy, via this resource (from our accrediting body, the University of Plymouth).

To report an extenuating circumstance, you can access the page for claiming with Plymouth either via the Plymouth Student Portal or through the Study Support tile via this link. The page with the tiles looks like this:

Once in the Study Support section, go to ‘Your Learning, Assessments and Results’ . You will be taken to a page like this where you can see a button for Extenuating Circumstances:

Select this option, and then on another button marked ‘Claim for extenuating circumstances’. You will then be taken to a online claim site where you put in your student ID number.

study and wellbeing review policy
Tuition Fee Policy
Compensation and Refunds

Please see our full compensation and refunds policy document via this link >